ManaPalManaPal Support
Something not working, an idea, or a card that shows up wrong? We read every message.
Write to us: albosapps@gmail.com
Tell us your device, iOS version and ManaPal version, and add a screenshot if you can: it helps us fix things faster.
Common questions
My collection doesn't appear on my other device
Collection and decks sync through iCloud. Check that both devices are signed in to the same Apple ID, that iCloud is turned on for ManaPal in Settings › [your name] › iCloud, and that both have an internet connection. The first sync of a large collection can take a few minutes.
I bought Mana or Pro but don't see it
Make sure you're using the same Apple ID you bought with and that you're signed in with Apple in ManaPal, then reopen the app. If it still doesn't appear, use the restore purchases option in the app or write to us with the date of the purchase.
How do I cancel ManaPal Pro?
On iPhone or iPad go to Settings › [your name] › Subscriptions, choose ManaPal and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep Pro until the period ends.
How do I ask for a refund?
Payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.
An AI action failed. Did I lose my Mana?
No. If an AI action fails, the Mana goes back to your balance automatically. If you think something went wrong, write to us.
A card was recognized wrong or a price looks off
Change the printing with the Set button or search for the card by name. If a card or price is consistently wrong, send us the card name and set so we can look into it.
How do I delete my data?
Data in your iCloud can be deleted from Settings › [your name] › iCloud › Manage Storage › ManaPal. To delete the data linked to your account on our server (Mana balance, Pro status, invite codes, AI action records), use Delete account in the account menu of the Mana store, or write to us. To stop usage statistics, turn off "Help us improve ManaPal" in Settings › Privacy. Details are in the Privacy Policy.